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Terms Conditions — What You Agree to When You Open Your Account

We built v baji around bKash, Nagad and Rocket so your account moves like cash. These terms set out how your account works, what we ask from you, and where the platform is available subject to local law.

Account use rulesPayment termsEligible regionsDispute processContact support

Explore the Lobby Read FAQ

ACCOUNT SECURITY

How We Handle Your Account, Data and Payment Information

Your account sits behind login protection; we store your password as a hash so even our own systems cannot read it. Payment details you enter for bKash, Nagad or Rocket deposits are encrypted in transit and we do not store your mobile wallet PIN. We keep records of your transactions and account activity to meet compliance requirements and to resolve disputes if they arise.

Data Retention We hold your account history and transaction logs for the period required by the jurisdiction in which we operate. If you close your account, we keep identity records and payment history to meet anti-money-laundering obligations but we no longer use your contact details for marketing.

Identity Verification When you register or request a withdrawal, we may ask you to confirm your identity by uploading a government-issued ID or by matching the name on your bKash, Nagad or Rocket account to the name you gave us. This protects your funds and keeps our platform compliant.

Session Security Your login session expires after a period of inactivity. If you leave the platform open on a shared device, close your browser or tap the logout button so no one else can access your balance or place bets from your account without your permission.

Request Changes You can update your registered mobile number, email or linked payment account by contacting support. We verify the request before we make the change to prevent unauthorised access. If you want to close your account permanently, email us and we will process the closure after any pending withdrawals clear.

Platform Access Depends on Your Local Law and Eligible Regions

v baji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

v baji operates in regions where local law allows real-money gaming. We ask that you confirm your eligibility before you register. Your account sits on our platform; we hold your balance until you request a withdrawal through bKash, Nagad or Rocket. You agree not to let

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anyone else use your login, not to open multiple accounts, and to verify your identity when we ask. We may suspend or close an account if we see activity that breaks these terms or raises a compliance concern. Deposits you make through bKash, Nagad or Rocket
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are your funds in play — we do not charge a platform fee for holding your balance, but third-party payment providers may apply their own transaction costs. Withdrawals follow our verification process; we aim to approve them quickly once identity checks clear. If a game studio
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reports a technical fault that affected a round, we may void that result and return your stake. Disputes go to our support team first; if we cannot resolve the issue together, the terms governing your account are interpreted under the laws of the jurisdiction in which
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the platform is licensed to operate. We update these terms from time to time; continued use of your account means you accept the current version. Check this page whenever you log in to stay informed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

SUPPORT CHANNELS

How to Reach Us About Terms or Account Questions

If something in these terms is unclear or you need help with your account, our Bangladesh support team is here. We handle questions about bKash deposits, Nagad withdrawals, Rocket transfers, login issues and verification requests through the channels below.

Team online

Live Chat

Open the chat widget in the bottom corner of any page when you are logged in. Our team sees your account details instantly so we can answer questions about your balance, pending withdrawals or verification status without asking you to repeat information.

Email Support

Send your question to the support address listed in your account dashboard. Include your registered mobile number so we can match your message to your account. We aim to reply within a few hours during business days; complex cases may take longer.

Help Centre

Browse answers about account registration, bKash deposits, Nagad transfers, Rocket payments and withdrawal approval steps. Most questions about these terms are covered in the articles there — search for the topic before you contact us and you may find the answer faster.

Terms & Conditions Questions from Bangladesh Players

We allow one account per person. If we detect multiple accounts linked to the same identity or payment method, we may suspend all of them and forfeit any balances. Keep one account and verify it properly to avoid issues.

No. Your account is personal; letting someone else use it breaks these terms. If we see activity from different devices or locations that suggests account sharing, we may freeze your account until you verify your identity with us.

Access depends on your local law and the eligible regions where we operate. When you register, we check your location and mobile number. If the platform is not available where you are, the registration form will tell you and block the account creation.

Contact support immediately with the game name and the time it happened. We investigate technical faults with the game studio. If they confirm a system error, we void the round and return your stake to your account balance within a few hours.

We update the terms occasionally to reflect new features, payment options or regulatory requirements. We post the new version on this page and note the revision date at the top. Check back when you log in; continued use means you accept the current terms.

Email our support team from your registered address and ask to close the account. Withdraw any remaining balance through bKash, Nagad or Rocket first. Once your balance is zero and any pending transactions clear, we close the account within a few business days.

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